How to file a consumer complaint in India

Procedure and process to file consumer complaint in India

How to file consumer complaint in consumer forum or commission against manufacturer or seller of defective product or service. You do not require an advocate to file your complaint with the consumer court. Do it on your own. It is very easy.

New CONSUMER PROTECTION ACT OF 2019 has come into force from 20 July 2020. It has given more power to the consumers. Now the consumer can file his complaint at the place of his residence. The District Commission would now accept cases where the consideration involved is up to Rs 1 Crore. This means that for most of your complaints you donít have to run to the State Capital and National Capital to file cases in the State and National Commission if the amount is high.

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Previously many consumers were avoiding to file cases when higher amounts were involved because they wanted to avoid running around to different jurisdiction cities where the Opposite Party was having office. By increasing the limit of amount involved till Rs 1 Crore, the consumers would now be able to file cases in their own cities, especially in those cases filed against builder, real estate issues where the amount involved is high. This would save a lot of time and money for the grieved consumer.

There is no court fee for cases where consideration involved is below Rs 5 Lakh. You can file your case in the District Commission if your consideration amount is up to Rs 1 Crore. No advocate required, you can file case on your own.

How to file consumer complaint - Click Here for English procedure

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First understand the process by downloading and reading the procedure

FILE ONLINE COMPLAINT NOW (After reading the procedure)




For more details on CONSUMER COURT FEE please CLICK HERE




If you have the cash memo and all the correspondence through which you tried setling the issue with the manufacturer or dealer before filing your complaint with the consumer court, you have a good case in your favour.


You can get help from ICRPC from the comfort of your home. No need of running around the lawyers and other oficers to get your consumer complaint be heard.




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International Consumer Rights Protection Council (ICRPC) provides information about the consumer court and helps you to get your consumer complaint redressed through notice orby filing consumer court case.


If the seller has cheated you, no need to keep quiet......go ahead and fight back. ICRPC would support you.


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View the above TV show that informs about consumer complaints


The International Consumer Rights Protection Council is a global organization that advocates for the rights of consumers and works to promote fair and ethical business practices worldwide. This organization is made up of consumer advocates, legal experts, and other professionals who are dedicated to protecting the interests of consumers and ensuring that they are treated fairly by businesses and organizations.

The Council works on a variety of issues related to consumer protection, including advocating for stronger consumer protection laws and regulations, providing resources and information to consumers, and taking legal action against businesses and organizations that engage in unfair or deceptive practices.

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